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op360 publishes these legal terms so you know exactly what governs your account, your transactions and your use of this site. Access to our platform depends on your local law and the eligible regions we serve — read this page to understand where and how these terms apply to you.
These terms set out the relationship between you and op360 when you open an account, make deposits or withdrawals, or use any part of the site. Availability of the platform — including access to game lobbies, live tables and transaction features — depends entirely on the laws of your country or region and whether you fall within an eligible territory. We do not make representations about legal status in any jurisdiction we have not verified. Where Rocket, Upay or Bank Transfer appear in your account wallet as active deposit or withdrawal options, those rails are offered subject to the same policy scope and any conditions shown at the point of transaction. Nothing in these terms should be read as legal advice; if you have questions about whether your access is lawful, you should seek local legal counsel. We update these terms when our services or obligations change, and the version published on this page at any given time is the version in effect. If a material change is made, we aim to communicate it through your registered account contact before it takes effect. Your continued use of the site after a policy update constitutes acceptance of the revised terms.
Understanding the boundaries of these terms helps you know when op360 is responsible and when third-party rules apply instead. Four areas define our policy scope.
These terms govern how you open, maintain and close your op360 account, including identity verification steps, login security and any account-level restrictions applied under our internal review process or applicable regional rules.
Deposits and withdrawals processed through Rocket, Upay or Bank Transfer fall within this policy. The terms cover how transaction records are maintained in your account history and what steps apply when a transaction requires review or correction.
Game content, promotional notices and editorial copy published on op360 are covered by these terms. Game studios — including Pragmatic Play, PG Soft and Habanero — supply game content under their own separate provider agreements with us.
Services outside the op360 platform — including your mobile wallet provider, your bank, or any device or network you use to access the site — operate under their own independent terms and are outside the scope of this policy.
This policy gives you practical routes to review what we hold on your account, correct details that are wrong, and raise questions with our team. Your transaction history — including deposits via Rocket or Upay and any Bank Transfer records — is visible inside the account wallet section once you are signed in. If a record appears incorrect, the first step is to check the transaction details shown there; dates, reference numbers and amounts are all displayed. For corrections that cannot be resolved by checking those fields, our support team handles written requests. You can also ask us to review how your account data is being used or to update contact details held against your account. Raising a question about these terms does not suspend or close your account. We aim to acknowledge written policy questions and respond through the same channel you used to contact us. The full list of routes available to reach our support team is in the contact section below.
Sign in and open the account wallet to see your full transaction history, including Rocket, Upay and Bank Transfer activity, with reference numbers and dates for each entry.
If your registered contact details, name or payment information are out of date, open the account settings page and follow the fields shown there to submit a correction request.
Write to us through the support route listed on this page if you have a question about how these terms apply to your specific situation. Include your account reference so we can locate your records.
For anything that cannot be resolved through your account page — including access issues or disputed transaction records — our support team handles escalations and will respond through the contact path you opened.
If you need to raise a question about these terms, request a correction or ask about your account data, use one of the published contact routes below. We do not publish estimated response windows on this page, as handling times depend on the complexity of the request and the contact method you choose.
Send a written query about these legal terms or your account data to our support email address, shown in the Help section of your signed-in account. Include your account reference number in the subject line.
The live chat option is visible on the site when it is available. Use it for straightforward policy questions or to be directed to the right channel for a more detailed account or data request.
Open the Help section inside your account dashboard to find published policy documents, transaction dispute steps and direct links to raise a written request with our team.
We collect only the account and transaction data needed to run the platform and process your payments via Rocket, Upay or Bank Transfer. Data is retained for as long as your account remains active and for any period required by the applicable rules of the eligible region in which you are served.
We use cookies to keep you signed in, remember your lobby preferences and measure how the site performs. You can review or adjust cookie settings through your browser. Disabling certain cookies may affect how parts of the platform load.
Your account is protected by the login credentials you set. We do not store payment credentials for Rocket, Upay or Bank Transfer beyond what is needed to process a transaction. If you suspect unauthorised access, use the account security steps shown in your dashboard immediately.
Transaction records, account history and identity data are kept for the period required under the rules of your eligible region. When you close your account, we retain only what we are obliged to hold under those rules and delete the rest.
To request a change to how your data is used, or to ask what personal data we hold against your account, contact us via the email route in the Help section of your account. We handle data change requests in writing only.
These answers cover the questions we see most often about the legal terms, your rights and how policy applies to your op360 account. If your question is not here, use the support routes listed above.
Access depends on the laws of your specific region and whether you are in an eligible territory. We do not make a determination on local legal status on your behalf. If you are unsure whether use of this platform is lawful where you are, seek local legal advice before opening or using an account.
All deposits and withdrawals processed through the payment options shown in your account wallet — including Rocket, Upay and Bank Transfer — are covered by these terms. The transaction records for each are visible in your account history with reference numbers and dates.
Write to us through the email support route in the Help section of your signed-in account. Include your account reference number. We handle data access requests in writing and will respond through the same channel with details of what we hold against your account.
When you close your account, we keep only the data we are required to retain under the rules of your eligible region. Everything else is deleted. You can ask us to confirm what is retained and why by submitting a written request through the support email route.
Start by checking the transaction detail — reference number, date, amount and payment method — shown in your account wallet. If the record looks wrong after that review, raise a written request with our support team and include the reference number. We will review it and respond through the same contact path.
When a material change is made to these terms, we aim to communicate it to your registered account contact before it takes effect. The current version is always the one published on this page. Continuing to use the site after an update means you accept the revised terms.