op360 keeps your account data in one place and says plainly what happens to it — the fields you complete at sign-up, the wallet movement behind each bKash, Nagad, Rocket, Upay or Bank Transfer line, and the cookies your browser picks up while you are signed in. Sign in and you can read your own record whenever you want; what you can ask us to change depends on your local law and eligible regions.
What We Hold
Cookie Choices
Wallet Activity
Corrections
HOW WE APPLY IT
Check How We Treat Your Account Data
We apply one privacy policy across op360, and it follows the account you open with us rather than any single device. When you register, we hold the details you type in — your name, contact number, email and the payment wallet you link for bKash, Nagad, Rocket, Upay or Bank Transfer. Every deposit and withdrawal line you see in your wallet area is recorded against your account so you can match it later. That record exists for support and for our own books; it is not sold and it is not handed to advertisers. Where you live matters here. Data protection rules differ between countries, so what we are allowed to collect, how long we may hold it and which choices you can exercise depend on your local law and eligible regions. If a rule in your area asks for something different from what this page sets out, that rule wins for you. We keep this page short on purpose: if a clause changes, we update the wording here and the change applies from the day it goes live, so it is worth reading again after you sign in. Questions about any clause go to the support routes listed further down.
bKash
Nagad
Rocket
Upay
Bank Transfer
WHAT WE COVER
See Where This Policy Applies, and Where It Does Not
Scope is the part that often gets skipped, so here it is in plain terms. This policy sits over the account you hold with op360 — the login details, the profile fields you fill in, and the wallet page where your bKash, Nagad, Rocket, Upay or Bank Transfer movements appear. It also covers what you do inside our lobby: which games you open, how long you stay, and the device and browser you arrive on. It does not cover what happens after you leave us. A mobile wallet app keeps its own rules, as does your bank, your phone maker and your internet provider. Those services answer to their own policies, and we cannot change what they do with your data. Where a page links out, read that destination's own terms. Our side of the chain starts when your details reach op360 and ends where another company's system begins.
Your Account and Profile
Everything tied to the login you hold with us sits inside this policy: your name, phone number, email and the profile fields you complete after registering. If you change a detail later, the older value leaves our live record and the new one takes its place.
Wallet and Transfer Records
Every movement you make through bKash, Nagad, Rocket, Upay or Bank Transfer leaves a line in your account wallet. That line holds the amount, the time and the status we received, and it stays attached to your profile so you can match it against your own wallet app.
Lobby Activity on Our Site
Which games you open, how long a session runs, the pages you visit and the browser or handset you use are logged while you are signed in. We use those signals to keep the lobby working, spot unusual access and answer you faster when something looks wrong.
Services We Do Not Run
Your bank, your mobile wallet app, your phone maker and your internet provider each keep their own policy, and those sit outside ours. Once a link takes you off our pages, that company decides what it stores. Read their terms before you share anything there.
YOUR OWN RECORDS
Open Your Account to Check Your Records
You do not need to email us to see what we hold. Sign in and your account area lists the profile fields we have on file, the wallet lines tied to your bKash, Nagad, Rocket, Upay or Bank Transfer activity, and the sessions recorded against the account. Read it whenever you like — there is no charge and no approval step. If something is wrong, you can fix most of it yourself. A changed phone number, a new email, an updated address: edit the field and save. Where a detail is locked because it was verified during setup, message support and we will set out what we need before we change it. You can also ask what we hold, ask us to correct it, or ask us to close the account and delete the profile we keep. We answer by explaining what is possible under your local law and eligible regions, so the reply tells you what we can action and what we cannot.
See What We Hold
Sign in and your account area lists the profile fields on file, the wallet lines behind your bKash, Nagad, Rocket, Upay or Bank Transfer activity and the sessions recorded against the account. You can read the whole record yourself, as often as you like, with no charge and no request needed.
Fix a Wrong Detail
Changed your phone number, or moved house? Edit the field in your profile and save it. Where a detail was verified during setup and the field is locked, message support and we will explain exactly what we need from you before that value can be updated.
Ask a Data Question
Put a question to us about anything this page sets out — what we hold, why we hold it, how long it stays or who sees it. Write from the email on your profile so we can match the ask to your account and answer without asking you to repeat yourself.
Close the Account Record
You can ask us to close the account and remove the profile we keep for you. We will tell you what has to remain on our books for transaction and audit reasons, and what we are able to delete, based on your local law and eligible regions.
DATA SUPPORT ROUTES
Reach op360 Support About Your Data
A privacy question needs a route that reaches people who can actually open your record, so we keep the same three paths visible everywhere on the site. The support page form is the starting point for anything written. Signed-in chat is there for the urgent cases. Email works for longer requests, such as asking for a copy of what we hold. Send your message from the email address linked to your account wherever you can. It lets the team match your ask to your profile straight away instead of trading messages to confirm who you are, and it keeps the whole exchange in one thread you can read again later. Include the wallet line, the field or the clause you are asking about, and we will answer against that specific point. Access to these routes, and what we are able to do once you raise something, still depends on your local law and eligible regions.
Support Page Form
Start with the form on our support page. Pick the closest category, describe the privacy or account issue in your own words and send it. The form reaches the team that holds account records, so you are not bounced between desks before someone who can check your profile reads it.
Chat While Signed In
When you are signed in, the chat window opens from the same corner of the screen on mobile and desktop. Use it for anything urgent — a blocked sign-in, a wallet line you cannot match, or a question about what this policy allows, so the agent can pull your record straight away.
Email on the Contact Page
Prefer writing it out? Use the address published on our contact page and include the email linked to your account. That route suits longer requests, such as asking for a copy of your stored details or setting out a correction you want us to make.
DATA HANDLING PRACTICE
See How We Handle and Keep Your Data
Handling data well is mostly about doing ordinary things consistently. We collect only what an account needs — the fields you complete at sign-up, the wallet movement behind each deposit or withdrawal, and the device and browser data that keeps your session alive. That record is used to run your account, answer you when you ask, and meet the bookkeeping duties that apply to us. It is not sold, and it is not shared with advertising networks. Cookies do the small work: remembering you are signed in, keeping your chosen language, and holding the lobby steady between pages. You can clear them from your browser at any time, and the account area will simply ask you to sign in again. Retention follows the same plain logic — transaction lines stay while your account is open and for the period local rules require, while lobby activity is held for a shorter window and then cleared. If you want a change made to what we hold, the routes above and below are how you raise it with us.
What We Collect and Why
We collect what an account needs to run: your sign-up details, the wallet lines behind your deposits and withdrawals, and basic device data from the browser you use. Nothing is gathered for its own sake, and nothing is sold on to advertisers or data brokers.
Cookies and Browser Choices
We set cookies so the lobby remembers your session, your language and your sign-in state. You can clear or block them in your browser settings, though parts of the account area may then ask you to sign in again each time you come back.
Keeping Your Sign-In Safe
Your password is the gate to every record we hold, so choose one you do not reuse elsewhere. We log sign-ins and flag unusual access patterns for the account team to look at, and you can change your password from your profile whenever you think someone else has it.
How Long We Keep Records
Transaction lines stay on our books while the account is open and for the period local rules require afterwards. Lobby activity is kept for a shorter window and then cleared. If you want to know which period applies to you, support will confirm it against your local law and eligible regions.
YOUR DATA QUESTIONS
Read the Privacy Questions We Hear Most
These are the questions that come up most often from account holders in Bangladesh, answered the same way our support team answers them in chat. If yours is not here, send it through the form on the support page and we will reply against your own record rather than in general terms.
What data does op360 hold about my account?
Your sign-up fields, the phone number and email you registered with, the wallet lines behind your bKash, Nagad, Rocket, Upay or Bank Transfer activity, and basic device data from the browser you use. You can read the whole record yourself by signing in.
Can I ask for a copy of what you keep?
Yes. Write from the email on your profile and ask for a copy of your stored details. We will send what we hold and explain anything that sits under a rule we cannot vary, which depends on your local law and eligible regions.
How do I correct a wrong detail on my profile?
Most fields you can edit yourself from your profile and save straight away. Where a value was verified during setup and the field is locked, message support and we will set out what we need from you before that detail is changed.
Do you share my data with the game studios in your lobby?
No. The studios whose titles appear in our lobby supply game content only. They do not receive your account profile, your wallet lines or your sign-in details, and they take no part in payment processing or account checks.
What happens to my data if I close my account?
Ask us to close it and we remove the profile we keep for you. Transaction lines remain on our books for the period local rules require, because those records support audit and dispute handling. Support will confirm which period applies to you.
Who do I contact about a privacy question?
Use the form on our support page, or the chat window once you are signed in, and include the email linked to your account. Longer requests, such as asking for a change to stored details, are easier to handle by email from that same address.
Do you use cookies, and can I turn them off?
We use cookies to keep you signed in and to remember your language choice. You can clear or block them in your browser settings. Blocking them is allowed, but parts of the account area will then ask you to sign in again.
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